MANAGING EMPLOYEES' WORKPLACE CYBERLOAFING IN A PUBLIC UNIVERSITY'S INFORMATION AND COMMUNICATION TECHNOLOGY CENTER
Abstract:Cyberloafing by employees has received a
considerable amount of attention in several organizations. However, an attempt
to examine the management of cyberloafing in a university setting is rare;
thus, the current study focuses on researching this area. The study adopts role
theory, survey design based on a qualitative approach, gathering data through
in-depth interviews, and a critical information interview. The data were
content analyzed. There was evidence of cyberloafing among the employees for
different reasons, which affect work commitment and performance. There was no
strict management regulation on cyberloafing. The management functions to
develop control mechanisms to monitor employees during critical periods such as
examinations and student registration exercises. There is a need to have
control measures to manage cyberloafing to foster excellent disciplinary
work-life. Recognizing the causes, consequences, and how to manage cyberloafing
is imperative to promote good disciplinary work-life in a public university's
ICT center.