MANAGING EMPLOYEES' WORKPLACE CYBERLOAFING IN A PUBLIC UNIVERSITY'S INFORMATION AND COMMUNICATION TECHNOLOGY CENTERAbstract:
Cyberloafing by employees has received a considerable amount of attention in several organizations. However, an attempt to examine the management of cyberloafing in a university setting is rare; thus, the current study focuses on researching this area. The study adopts role theory, survey design based on a qualitative approach, gathering data through in-depth interviews, and a critical information interview. The data were content analyzed. There was evidence of cyberloafing among the employees for different reasons, which affect work commitment and performance. There was no strict management regulation on cyberloafing. The management functions to develop control mechanisms to monitor employees during critical periods such as examinations and student registration exercises. There is a need to have control measures to manage cyberloafing to foster excellent disciplinary work-life. Recognizing the causes, consequences, and how to manage cyberloafing is imperative to promote good disciplinary work-life in a public university's ICT center.