EMPLOYEE COMMITMENT AND TURNOVER INTENTIONS IN NEW GENERATION COMMERCIAL BANKS IN ILORIN METROPOLIS
Abstract:This study examines the effect of Affective,
Continuance and Normative Commitments on employee’s intention to quit
employment in Commercial Banks in Ilorin Metroplis. The population of the study
comprised employees of Money Deposit Banks established after Nigerian
independence (New Generation Banks) operating in Ilorin metropolis. Simple
random sampling was used to select 229 banks’ staff and subsequently surveyed
using a close-ended questionnaire instrument. The study employed mean and standard
deviation to summarize the research data for further statistical processing,
while multiple regression was employed for hypotheses testing. The study
established that continuance and normative commitment impacted significantly on
employee turnover intentions in the new generation banks; however, only
affective commitment exerted insignificant effect on employee turnover
intention in the banks. The study, therefore, recommends that the banks’
management should improve on staff welfare that boosts employees’ continuance
commitment level so as to minimize their intention to leave. Also, it
recommends that the bank management should prioritize staff development to
boost employees’ commitment to the banks thereby reducing their intention to
quit.