EMPLOYEE COMMITMENT AND TURNOVER INTENTIONS IN NEW GENERATION COMMERCIAL BANKS IN ILORIN METROPOLISAbstract:
This study examines the effect of Affective, Continuance and Normative Commitments on employee’s intention to quit employment in Commercial Banks in Ilorin Metroplis. The population of the study comprised employees of Money Deposit Banks established after Nigerian independence (New Generation Banks) operating in Ilorin metropolis. Simple random sampling was used to select 229 banks’ staff and subsequently surveyed using a close-ended questionnaire instrument. The study employed mean and standard deviation to summarize the research data for further statistical processing, while multiple regression was employed for hypotheses testing. The study established that continuance and normative commitment impacted significantly on employee turnover intentions in the new generation banks; however, only affective commitment exerted insignificant effect on employee turnover intention in the banks. The study, therefore, recommends that the banks’ management should improve on staff welfare that boosts employees’ continuance commitment level so as to minimize their intention to leave. Also, it recommends that the bank management should prioritize staff development to boost employees’ commitment to the banks thereby reducing their intention to quit.