Women participation and service delivery in non-government organizations of Uganda.
Abstract:This study set out to evaluate how women's participation affected service delivery in Uganda's non-governmental organizations. A case study research design was used in the study. Using basic random sampling design and stratified sampling, 191 out of 380 targets were sampled. The supervisors validated the questionnaire, which was employed as a data gathering method. The data in the tables were analyzed using both descriptive and inferential statistics in this study. The women's compliance R-squared value of 0.165 suggests that women's compliance accounts for about 16.5% of the overall variance in service delivery. This implies that women's compliance and service delivery in Ugandan NGOs have a weakly favorable association. The independent variable, innovation, accounts for 41.0% of the total variance in service delivery, according to the model summary for delegated powers, which has an R-squared (R2) value of 0.410. This implies that assigned powers have a moderate impact on the services provided by NGOs. This association is further supported by the high positive correlation (R = 0.640) found between delegated authorities and service delivery. Effective teamwork is seen as crucial for fostering a cohesive and productive work environment, enhancing employee engagement, and contributing to overall service delivery effectiveness. The study concluded that women in the organization demonstrate a positive attitude towards compliance with organizational policies and procedures, active participation, and professionalism. Effective planning and decision-making procedures are crucial for directing service delivery initiatives, allocating resources wisely, and adjusting to changing conditions, all of which improve overall service delivery performance and ultimately contribute to the success of the company. According to the study's recommendations, the organization should think about putting in place focused training programs, mentorship programs, and recognition programs to encourage positive behavior and promote a compliance and professional culture in order to improve women's compliance and its effect on service delivery. The study recommended that more investigation be done on the obstacles women have while trying to participate in organizational service delivery.