EXPECTATION AND SATISFACTION OF TOURISTS’ IN OLD OYO NATIONAL PARK, SOUTH-WEST NIGERIA.

AKINOLA Olufunlola Odunay; OFORDU Chinyere Salome; APPAH Ogechukwu Rose; AMADI Joyce Okama

EXPECTATION AND SATISFACTION OF TOURISTS’ IN OLD OYO NATIONAL PARK, SOUTH-WEST NIGERIA.

Abstract: The tourism sector is perhaps of the main economic sectors in Nigeria. Thus, figuring out the expectation and satisfaction of tourists would give techniques to growing better administration in the tourism industry. This study examined the expectation and satisfaction of tourists’ in Old Oyo National Park, South-West Nigeria. Primary data were collected from tourists through the use of structured questionnaires. Simple random sampling was use in the selection of 92 tourists used for the study. The mean scores analysis were used to evaluate the data collected. The result indicated that majority tourists were males (74.3%), not married (63.3%), graduates of tertiary institutions (80.7%), travelled to the park with friends and relatives (34.5%) from more than 100km destination (84.4%) and had an annual income of more than 1 million Naira (50.4%). The sustained security in the park was the highest expectation of the tourists with a mean expectation value of 4.25 while availability of useful information on plants and animals in the park was the highest satisfaction of the tourists with a mean expectation value of 3.45. It was recommended that the park management team should evaluate visitors’ opinion periodically in order to enhance the future development of the park through tourists’ visits and feedbacks should be gotten from the visiting tourists from time to time.

KIJHUS Volume. 3, Issue 2 (2022)

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EXPECTATION AND SATISFACTION OF TOURISTS’ IN OLD OYO NATIONAL PARK, SOUTH-WEST NIGERIA.